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Adoption is a process, not an event.
The ability to maintain and sustain effectiveness over time is impacted by turnover, staff growth, workflow changes, application updates, and the human factors that impact individual learning and retention.
The Breakaway Method™ accounts for the many challenges to sustained adoption and effectiveness. Users access to the PromisePoint® community to lead, learn and share information over a lifecycle of change, and the Application Coach and Leadership networks established prior to go live, enable continuous improvement, rather than the typical degradation of effectiveness and consistency.
The Breakaway Method™ includes a comprehensive sustainment service including the following:
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Survey and sample of end users over a multi-year period to sustain a level of organizational proficiency
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Update workflows as changes are implemented
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Maintain courseware and task simulators according to workflow and application changes
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Maintain an updated reference library, including Quick Reference Guides
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Access to consistent learning materials, and a consistent approach for refresher training and the orientation of new employees
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